Return and Refund Policy
At Broken Planet Hoodie Official, we want you to be completely satisfied with your purchase. Please take a moment to review our return and refund policy to understand how we handle returns and refunds.
1. Damaged or Broken Products
If you receive a damaged or broken product, please contact our customer support team within two days of receiving your order. To initiate a return and request a refund, follow these steps:
- Contact us at firstname.lastname@example.org with your order number and details of the damage or breakage.
- Provide clear photographs of the damaged or broken product.
- Our customer support team will assess your case and guide you on the return process. Once we receive your returned item and confirm the damage or breakage, we will process a full refund to your original payment method.
2. Change of Mind or Wrong Sizing
We do not accept returns or issue refunds for products due to a change of mind or ordering the wrong size. We strongly recommend reviewing product details, size charts, and carefully considering your purchase before placing an order.
3. Free Shipping
Free shipping is available for orders with a total value of $100 or more. For orders below this threshold, shipping fees will apply.
4. Contact Us
If you have any questions or need further assistance regarding returns and refunds, please do not hesitate to contact our customer support team. You can reach us through the “Contact Us” page on our website or by emailing email@example.com.
Our goal is to provide you with high-quality products and excellent service. If you have received a damaged or broken item, we will do our best to resolve the issue promptly and to your satisfaction.
Thank you for choosing Broken Planet Hoodie Official for your clothing needs.Our online store’s refund and return policy is original, ensuring customer satisfaction.